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Health Information Technology & Services

The HITS Service Desk is available from 7am-7pm Monday through Friday.

Phone: 734-936-8000
Email: msishelp@umich.edu
Web: Submit a support ticket

The Knowledgebase has been moved to a new server!
HITS migrated the “UMHS KnowledgeBase” space to a new server platform on the weekend of January 27th. The Knowledgebase is now hosted on the Michigan Medicine Confluence site and is available at the following link:

https://wiki.med.umich.edu/display/UMHSHELPDESK/Knowledgebase

You can also go to this specific page on the new sever by editing the current link in your browser by removing the umms near the beginning of the link. Once you go to the new page, be sure to update any bookmarks you have.

UMHS-8021X

UMHS-8021X authenticates using a UMHS Level-2 Password. UMHS-8021X is generally for use with Health Information Technology & Services (HITS) CoreImage machines (those with a TermID label), but can also be used by properly-configured laptops and other wireless-capable devices. Since CoreImage devices require a user to authenticate using Level-2 credentials, those users should be able to access the 8021X wireless network.

Not all users in the Medical School have Level-2 credentials, so UMHS-8021X is not available to everyone. For those users who do have a Level-2 password, a CoreImage device is not required to access UMHS-8021X as long as the device supports WPA-Enterprise or WPA2-Enterprise. Personal devices and non-HITS managed devices are required to be enrolled in AirWatch in order to access UMHS-8021X for WiFi. The preferred security settings for UMHS-8021X is WPA2 with AES encryption using PEAP.

Authentication to UMHS-8021X is Case-Sensitive!
Level-2 passwords are required to be reset every year by HITS, which will impact UMHS-8021X connections. After resetting the password, be sure to enter new password for the UMHS-8021X connection. Otherwise, the device will constantly try to connect with the old password and eventually lock out use of the Level-2 account entirely.
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