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  • Premiere Global Audio Conference
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Premiere Global is not a free service!

The shortcodes provided as part of the initial PGi account requests are recharged monthly based on usage of the PGi accounts associated with each shortcode. The cost of the service is outlined in the next section.

Premiere Global provides audio conference solutions to allow users to conduct meetings over a phone line. A Premiere Global (PGi) account is typically used with an Adobe Connect virtual meeting to provide a third-party audio solution. In addition to providing voice conference capabilities outside of the built-in Adobe Connect interface, which relies on local computer microphone inputs and speakers, the Premiere Global service allows a session to be recorded and, if using PBX from Premiere Global, the recorded content will included the PBX audio, chat, and features within the Adobe Connect meeting room.

In order to use Premiere Global, a Premiere Global (PGi) account must be created and associated with a Moderator, who serves as the contact for all issues regarding the PGi account. PGi accounts are usually associated with a department shortcode and can be used for multiple, non-concurrent Adobe Connect meetings.

A PGi account can have multiple conference lines. Creating a separate line to allow association with only one Adobe Connect meeting can avoid having different meetings accessing the same line at the same time.

Each line on a PGi account has two access codes: one for the Host/Moderators and one for Participant/Guests. A Host has full access to the various features and key combinations available for the audio conference. Individuals connecting to the audio conference using the Participant code have limited access to audio conference features and can typically only mute their individual connection.

PGi accounts allow for up to 300 participants per call. Premiere Global operator-assisted calls can be scheduled to handle larger groups, up into the 1000s, if needed.

Topics

ITS offers a range of telephone conferencing services for those who may need an alternate service. None of these services are currently integrated with Adobe Connect, however.

Requesting a PGi Account

Each PGi account must be associated with a Moderator, who serves as the contact for all issues regarding the PGi account. In order to request an account, the requester must provide the following information in an email to the Solutions Center (msishelp@umich.edu):

  • Full Name for the account Moderator

  • Email address of the Moderator

  • Desk phone number of the Moderator

  • External mailing address for the Moderator or requesting department's office

  • Shortcode for billing purposes

When the Solutions Center receives the email, the information will be relayed to Premiere Global.


Cost of a PGi Account

As of April 2011, the current rate is $0.038/minute/person for domestic calls. International rates vary, though. Taxes are also applied to the charges and are not included in the following examples.

Using the above rate per minute x number of participant for each call, a call lasting six minutes with four participants would be $0.912 (about 91 cents):
$0.038 x 6 minutes = $0.228
$0.228 x 4 participants = $0.912

Each participant is charged for the length of each's specific call rather than the meeting duration. If attendees enter late or leave early, the shortcode will not be charged for the conference time those individuals missed. Using the example above, if two of the participants joined halfway through for only three minutes, the cost would instead be only $0.684 (about 68 cents):
$0.038 x 3 minutes = $0.114
$0.038 x 6 minutes = $0.228
($0.114 x 2 participants) + ($0.228 x 2 participants) = $0.684

Charges for use of the audio conference line start from the time that each attendee dials in until that individual disconnects (or is disconnected by the Host/Moderator). If someone dials in using the Participant code and the Host/Moderator is not yet on the call, the time is still charged for that attendee. While no mechanism is currently available to prevent someone from dialing in to a line using a Participant code when a Host/Moderator is not present, Premiere Global offers some options to limit conference duration and minimize unwanted charges.

If the Moderator of the account receives a report that someone has dialed the line but no meeting is documented within the Premiere Global interface, Premiere Global can determine which passcode was used. Passcodes can be changed, if necessary, but any Adobe Connect profiles will need to be updated with the new Host/Moderator passcode.


International Calls

US-based "world" phones may be able to access meetings using the US/CAN Toll Free provided with the account, but generally the Int'l Toll number must be used and international charges and fees will apply. In instances where a participant will frequently be calling from outside the US, international toll free numbers can be associated with the account by Premiere Global, though additional charges may apply.

The Premiere Global "Dial Out" option will work with international numbers, but participants must use the 011 prefix (to indicate dialing out from a US number) followed by the full phone number, including the country code, of the participant; e.g., 011 233 12 123 456789. While the formatting of the phone number should not matter, using the format of the dialer's country is usually the best option.


Associate an Account with an Adobe Connect Profile

When a request for an account is completed, Premiere Global will send a message to the Moderator with the account information and instructions to associate the account with an Adobe Connect account profile. The following instructions are reproduced from the email form:

  1. Login to Connect Pro Central and select My Profile in the upper right

  2. Select My Audio Profiles, and choose to create a new profile by clicking the New Profile button

  3. Choose Premier NA from the Provider dropdown

  4. Give your profile a name so you can identify it when you are creating a new meeting

  5. Enter the Client ID in the Client ID field

  6. Enter the Web Password in the Premiere Password field

  7. Enter your Host Passcode in the Moderator Code field

  8. Click Save. You are now ready to use your Premiere conference number in your meetings.

Once the audio profile is created:

  1. On the Adobe Connect server, locate the meeting that will use the PGi account and click its name.

  2. Abobe the yellow Meeting Information banner, click the Edit Information tab.

  3. Scroll down to the Audio Conference Settings banner and select the Include this audio conference with this meeting option.

  4. From the drop-down menu for that option, select the new audio profile.

  5. Click the Save button.


Premiere Global Usage Outside of Adobe Connect

Premiere Global can also be used independently of Adobe Connect for hosting and recording audio conference calls, though the recording component is not automatic.

  • If the audio conference is operator-assisted, the operator will need to be notified.

  • If the audio conference is self-run, one of the participants must start the recording using the appropriate record key combination (*22).

Once complete, the recording can be accessed from the associated Premiere Global account page. After logging in to the account page, the recording can be downloaded to the computer as a file, which can subsequently be sent as an email attachment or uploaded to a server. The account page will also display the code associated with the recording to allow it to be accessed through a phone connection.


Features and Key Combinations

A list of features and key combinations is presented in the following image. Click the image to enlarge it.

Moderator Commands

Press...

To...

*21

Activate sub-conferences

*22

Start recording and pausing

*31

enable or disable the meeting security code

*32

Record a meeting introduction

*38

Extend a meeting without disconnecting guests

*39

Enable or disable entry and exit tones

*91

Hear a participant count

*92

Hear a roll call of participants

*93

Disconnect all participant lines

*94

Lock or unlock the meeting

*96

Mute all participant lines

*97

Un-mute all participant lines

Participant Commands

Press...

To...

*0

Reach an operator

*1

Hear a help menu

*4

Increase the meeting volume

*5

Increase your mic volume

*6

Mute or un-mute your line

*7

Decrease the meeting volume

*8

Decrease your mic volume


Conference Line Configuration

Changing Passcodes

Passcodes are used to determine if an attend is joining the audio conference as a Host/Moderator or a Participant/Guest. A Host has full access to the various features and key combinations available for the audio conference. Individuals connecting to the audio conference using the Participant code have limited access to audio conference features and can typically only mute their individual connection. The following instructions can be used to change either or both passcodes if necessary, such as for for security reasons.

  1. Using a web browser, go to the Premiere Global site to manage accounts: https://umichedu.pgimeet.com/default.aspx

  2. In the provided fields, provide the Client ID and Password associated with the PGi account and click the LOGIN button.

  3. In the upper right corner of the screen, to the right of the Moderator's name, click the My Profile link.

  4. Scroll down to the My Account section and expand the View Audio Accounts area by clicking the + button.

  5. From the list of conference lines, locate the line to change and, in the Actions column on the right, click its associated Edit button ().

  6. Under the Conference Info and Passcodes section, beneath the Current Passcodes, mark the Edit Passcodes box.

  7. From the dropdown menu, select one of the following options:

    • Host and Guest Passcodes Vary by One Number automatically generates two passcodes that are identical except for an extra digit at the end of the host passcode.

    • Random Host and Guest Passcodes automatically generates two unrelated passcodes for the host and guests.

    • Custom Passcodes for Host and Guest allows the conference owner to define the host passcode and the guest passcode.

    • Single Passcode for Host and Guest allows the host and guests enter the same passcode when joining a meeting. The host is prompted to also enter a Host Security Code to be identified as the host of the meeting.

  8. After selecting an option (and providing codes if necessary), click the Save button. The new passcodes should be displayed as the Current Passcodes.

Disabling In/Out Tones

By default, Premiere Global accounts are set to play a tone when participants enter and exit the audio conference. However, for large audio conferences, the tones can be distracting as individuals join and leave the conference. Tones can be disabled for the account as a whole, as opposed to an individual session, using the following procedure.

  1. Using a web browser, go to the Premiere Global site to manage accounts: https://umichedu.pgimeet.com/default.aspx

  2. In the provided fields, provide the Client ID and Password associated with the PGi account and click the LOGIN button.

  3. In the upper right corner of the screen, to the right of the Moderator's name, click the My Profile link.

  4. Scroll down to the My Account section and expand the View Audio Accounts area by clicking the + button.

  5. From the list of conference lines, locate the line to change and, in the Actions column on the right, click its associated Edit button ().

  6. Scroll down to the Advanced Options section and expand the Conference Options area by clicking the + button. The Conference Options section allows the Moderator to set different options for the specific conference line.

  7. The first two settings are "When Participant Joins" and "When Participant Exits". Set each to the Silent option. To re-enable the tones, or instead have Premiere Global announce the name provided by the caller, select the appropriate option.

  8. Scroll to the bottom of the screen and click the Save button.

Limiting Conference Duration

While no mechanism is currently available to prevent someone from dialing in to a line using a Participant code when a Host/Moderator is not present, the "Abort Conference if no Host Joins" option on the conference line can be enabled to end the conference after a short time if no one joins using the Host/Moderator code.

  1. Using a web browser, go to the Premiere Global site to manage accounts: https://umichedu.pgimeet.com/default.aspx

  2. In the provided fields, provide the Client ID and Password associated with the PGi account and click the LOGIN button.

  3. In the upper right corner of the screen, to the right of the Moderator's name, click the My Profile link.

  4. Scroll down to the My Account section and expand the View Audio Accounts area by clicking the + button.

  5. From the list of conference lines, locate the line to change and, in the Actions column on the right, click its associated Edit button ().

  6. Scroll down to the Advanced Options section and expand the Conference Options area by clicking the + button. The Conference Options section allows the Moderator to set different options for the specific conference line.

  7. Scroll down and locate the Abort Conference if no Host Joins checkbox and place a mark in the box.

  8. Click the Save button.

Conference Report Notification Emails

A Premiere Global (PGi) account can have multiple conference lines. Each conference line is initially configured to send a Conference Report to the Moderator of the PGi account. The Conference Report notification can be sent to a different account, or disabled entirely, by the Moderator of the PGi account.

  1. Using a web browser, go to the Premiere Global site to manage accounts: https://umichedu.pgimeet.com/default.aspx

  2. In the provided fields, provide the Client ID and Password associated with the PGi account and click the LOGIN button.

  3. In the upper right corner of the screen, to the right of the Moderator's name, click the My Profile link.

  4. Scroll down to the My Account section and expand the View Audio Accounts area by clicking the + button.

  5. From the list of conference lines, locate the line to change and, in the Actions column on the right, click its associated Edit button ().

  6. Scroll down to the Advanced Options section and expand the Conference Options area by clicking the + button. The Conference Options section allows the Moderator to set different options for the specific conference line.

  7. Scroll down and locate the Send Conference Report to: checkbox and associated field.

    • Uncheck the checkbox to disable Conference Report notifications.

    • With the checkbox marked, type the email address of the individual who should receive notifications in the provided field.

  8. Click the Save button.

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