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The HITS Service Desk is available from 7am-7pm Monday through Friday.

Phone: 734-936-8000
Web: Submit a support ticket

The Knowledgebase has been moved to a new server!
HITS migrated the “UMHS KnowledgeBase” space to a new server platform on the weekend of January 27th. The Knowledgebase is now hosted on the Michigan Medicine Confluence site and is available at the following link:

You can also go to this specific page on the new sever by editing the current link in your browser by removing the umms near the beginning of the link. Once you go to the new page, be sure to update any bookmarks you have.


Accessing the network through a wireless connection at UMHS can be a confusing process, sometimes requiring switching between wireless networks (SSIDs) since not every SSID is available at every location. On October 1, in an effort to simplify establishing and maintaining a wireless connection, a new service, MWireless-UMHS, became available as a replacement for many of the SSIDs that use Kerberos (Level-1) passwords for authentication, including UMHS-Open and UMHS-Level1. SSIDs that do not use Kerberos, such as UMHS-8021X and MGuest-UMHS, were unaffected and continue to be available.

Profiles for MWireless-UMHS

MWireless-UMHS uses Active Directory (UMROOT) passwords for authentication. Active Directory passwords will usually be the same as Level-1 UMICH Password passwords, though they may be different on occasion. If you don't know your Active Directory password, you should change your Kerberos password so it can be synchronized to Active Directory; instructions for setting a password are available on the Active Directory page.

MWireless-UMHS is visible in all UMHS buildings, including the Taubman Health Sciences Library and North Campus Research Complex (NCRC). After selecting MWireless-UMHS for the wireless network, it is not necessary to re-authenticate when moving between buildings within UMHS, including the NCRC.

Versions of the MWireless network are available throughout the greater university campus. In order to make the network manageable, the MWireless network is subdivided by location; each SSID is named "MWireless" followed by a campus location. While each location-specific SSID is part of the larger MWireless network, it will be necessary to re-authenticate when moving between these locations since the name of the SSID will change.

Instructions for connecting to MWireless networks can be viewed at the following link; individuals at UMHS locations should specifically look for the MWireless-UMHS network:

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