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Health Information Technology & Services

The HITS Service Desk is available 24 hours a day, 7 days a week.

Phone: 734-936-8000
Email: msishelp@umich.edu
Web: Submit a support ticket

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Level-2 passwords, also known as your Michigan Medicine or Exchange passwords, are used to access hospital resources, such as the Outlook Exchange email system and HITS Core servers.


Mobile Device Users!

Before changing your Level-2 password, confirm your mobile device is not using any following services that use Level-2 authentication:

  • UMHS-8021X wireless network - Before changing the password, either set the device to airplane mode or instead use the MWireless-UMHS wireless network.
  • AirWatch to access UMHS email from mobile devices.
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