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Health Information Technology & Services

The HITS Service Desk is available from 7am-7pm Monday through Friday.

Phone: 734-936-8000
Email: msishelp@umich.edu
Web: Submit a support ticket

The Knowledgebase has been moved to a new server!
HITS migrated the “UMHS KnowledgeBase” space to a new server platform on the weekend of January 27th. The Knowledgebase is now hosted on the Michigan Medicine Confluence site and is available at the following link:

https://wiki.med.umich.edu/display/UMHSHELPDESK/Knowledgebase

You can also go to this specific page on the new sever by editing the current link in your browser by removing the umms near the beginning of the link. Once you go to the new page, be sure to update any bookmarks you have.

Level-2 Password

Level-2 passwords, also known as Novell (UMMED) or UMHS Exchange passwords, are used to access hospital resources, such as the UMHS Exchange email system and MCIT Core servers.


Mobile Device Users!
Before changing your Level-2 password, confirm your mobile device is not using any following services that use Level-2 authentication:
  • UMHS-8021X wireless network - Before changing the password, either set the device to airplane mode or instead use the MWireless-UMHS wireless network.
  • AirWatch to access UMHS email from mobile devices.
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