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Medical School Information Services Solutions Center

The MSIS Service Desk is available from 7am-7pm Monday through Friday and MSIS operational support teams are available from 8am-5pm Monday through Friday.

Phone: 734-763-7770
Email: msishelp@umich.edu
Web: Submit a support ticket

Level-2 Password

Level-2 passwords, also known as Novell (UMMED) or UMHS Exchange passwords, are used to access hospital resources, such as the UMHS Exchange email system and MCIT Core servers.


Mobile Device Users!
Before changing your Level-2 password, confirm your mobile device is not using any following services that use Level-2 authentication:
  • UMHS-8021X wireless network - Before changing the password, either set the device to airplane mode or instead use the MWireless-UMHS wireless network.
  • AirWatch to access UMHS email from mobile devices.
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