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Medical School Information Services Solutions Center

The MSIS Service Desk is available from 7am-7pm Monday through Friday and MSIS operational support teams are available from 8am-5pm Monday through Friday.

Phone: 734-763-7770
Web: Submit a support ticket

Level-2 Password

Level-2 passwords, also known as Novell (UMMED) or UMHS Exchange passwords, are used to access hospital resources, such as the UMHS Exchange email system and MCIT Core servers. There are currently two different interfaces for resetting a Level-2 password depending on which password (Level-1 (Kerberos) or Level-2) is currently known.

Mobile Device Users!
Before changing your Level-2 password, confirm your mobile device is not using any following services that use Level-2 authentication:
  • UMHS-8021X wireless network - Before changing the password, either set the device to airplane mode or instead use the MWireless-UMHS wireless network.
  • NotifyLink - Before changing the password, contact MSIS to have the service temporarily disabled. Once the password is changed, work with MSIS to update the password in NotifyLink.
  • AirWatch to access UMHS email from mobile devices.
Password Reset Interfaces
Requesting a Level-2 Password

Level-2 requests can be submitted to MCIT by MSIS, but the requester must provide the following information in an email to based on the current MCIT policy:

  • Full Name
  • U-M uniqname
  • UMID number
  • Date of Birth (including the year)
  • Gender

Level-1 Login Interface

Changing a Level-2 Password
  1. Launch a web browser and navigate to the following link:
  2. Authenticate with a uniqname and current Level-1 UMICH Password (Level-1) password.
  3. Click the Click here to reset your Level-2 password link.
  4. At the Level-2 Forgotten Password screen, type the uniquename and click the Search button.
  5. On the next screen, provide a response for each presented question. Click the Check Responses button.
  6. Using the criteria listed at the top of the page, provide a new password in the New Password and Confirm Password fields. A Password Strength indicator is provided on the page and the bar above the fields will indicate if the new password is deemed sufficiently secure to proceed.
  7. Click the Change Password button.

Level-2 Login Interface (UMHS Password Reset Interface)

In order to reset the Level-2/Novell/UMHS Exchange password at the web interface, the computer must satisfy one of the the following requirements:

  • The computer is located on-site; i.e., located in either a Medical School building or a hospital building (including Domino Farms)
  • Off-site computers must establish a VPN connection using the MCIT VPN client.
    Off-site Mac users can only access the webpage through use of the Cisco VPN Client with UMHS Access profile.
How to Use the UMHS Password Reset Interface
  1. Launch a web browser and navigate to
  2. Click on the Level 2 Password Reset eLearning Module link.
Changing a Level-2 Password

The current password can be changed only if it has not yet expired:

  1. Launch a web browser and navigate to
  2. Log in with your uniqname and current Level-2/Novell/UMHS Exchange password.
  3. Click on the Level-2 tab.
  4. Follow the listed instructions when selecting a new password. Type in the current password in the provided field and then the new password in the remaining two fields, New Level-2 Password and Retype New Level-2 Password.
  5. Click the Submit Changes button.
Resetting a Level-2 Password

If the current password has expired or is locked out, the password must be reset:

  1. Launch a web browser and navigate to
  2. Click on the Forgot Your Password link.
  3. Enter your uniqname and click Submit.
  4. Answer the questions to confirm your identity.
  5. The page will then allow you to set a new password.
    If this does not work, you will need to contact the MCIT HelpDesk at 936-8000.

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